Customer Service Associate

Premier Marketing Solutions, Inc., a sales and business consulting firm, is hiring a Customer Service Associate in Waco to support our AT&T services. This Customer Service Associate role is perfect for individuals who combine technical knowledge with exceptional communication skills to guide customers through AT&T’s wireless, internet, and cell phone solutions.

As a Customer Service Associate, you will leverage AT&T's comprehensive product knowledge to address inquiries, troubleshoot service issues, and maintain service records. The Customer Service Associate navigates multiple account management systems simultaneously to update customer profiles, schedule service appointments, and document technical issues for resolution.

Role Requirements for a Customer Service Associate

Promote AT&T’s comprehensive wireless, internet, and bundled solutions with technical clarity, advising residential customers to facilitate optimal service tier deployment.

Control the onboarding process by managing documentation, eligibility verification, and activation timelines to guarantee a reliable and high-quality service setup.

Execute CRM system governance, meticulously logging account details and customer engagement metrics to support data-driven retention strategies.

Manage customer inquiries and service requests across approved remote channels, ensuring swift and professional resolution to maintain operational efficiency.

Collaborate with technical and sales teams to troubleshoot complex challenges, standardize support protocols, and ensure streamlined delivery of product upgrades.

Analyze service adoption and satisfaction metrics to proactively identify upsell opportunities and support campaign goals.