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Production Manager
Production Manager5 Star Recruitment • Oak Lawn, Illinois, United States
Production Manager

Production Manager

5 Star Recruitment • Oak Lawn, Illinois, United States
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Role Overview :

  • We are seeking a Production Manager to oversee and drive the growth of our origination team.
  • This is a hands-on leadership role responsible for recruiting, training, and supporting Loan Officers while maintaining efficient, compliant production across all channels.
  • The right candidate will have both the operational know-how to ensure files move smoothly through the pipeline and the leadership skills to motivate a team to perform at a high level.
  • This is an on-site / Hybrid role based out of our Oak Lawn headquarters.

Key Responsibilities :

  • Leadership & Growth

    • Recruit, hire, and train Loan Officers (Los) and sales support staff.

  • Develop a structured onboarding and mentorship process for new Los.
  • Build a culture of accountability, teamwork, and consistent production.
  • Pipeline Management

    • Oversee daily loan pipeline activity to ensure timely closings.

  • Partner closely with processing, underwriting, and closing teams to remove obstacles.
  • Maintain high standards for loan quality, compliance, and customer service.
  • Production Oversight

    • Drive origination growth through coaching, lead management, and referral-partner engagement.

  • Track key metrics (volume, pull-through, turn times, quality) and report to senior leadership.
  • Ensure adherence to company policies, agency guidelines, and regulatory requirements.
  • Business Development

    • Support Loan Officers in building referral networks with real estate agents, builders, and financial professionals.

  • Represent Crown Mortgage in the community with professionalism and integrity.

    • Qualifications :

  • Minimum 5 years experience in mortgage origination, with at least 2 years in a leadership or production management role.
  • Deep understanding of FNMA / FHA / VA guidelines, Encompass LOS, and retail mortgage operations.
  • Proven track record of recruiting and developing successful Loan Officers.
  • Strong interpersonal and leadership skills able to coach, motivate, and hold teams accountable.
  • NMLS license preferred (active or previously held).
  • Must reside within commuting distance of Oak Lawn, IL.
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    Production Manager • Oak Lawn, Illinois, United States

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