Senior Control Tower Specialist, Road Transport US (2nd Shift - 4 : 00 PM - 1 : 00 A

Senior Control Tower Specialist, Road Transport US (2nd Shift - 4 : 00 PM - 1 : 00 AM)

Location : Florence, KY

Division : DSV Road Transport

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's third largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Summary

The Senior Control Tower Specialist plays a critical role in ensuring the seamless execution of transportation and logistics activities across the first, middle, and final mile network. This role provides end-to-end oversight of freight movements spanning from origin pickup, linehaul, to final delivery-while serving as a subject matter expert and trusted liaison between customers, carriers, and cross-functional teams. The Senior Control Tower Specialist drives service excellence by proactively managing exceptions, analyzing performance data, and ensuring operational alignment with customer expectations and contractual requirements. Additional responsibilities include conducting daily yard checks, facilitating the on-site security program, partnering with dock operations, and providing timely updates and issue escalation to leadership.

Duties & Responsibilities

• Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation.
• Analyze dock issues and dock needs for transportation. Trends in service failures, accessorials, delivery refusals, and customer feedback.
• Develop process improvement strategies to increase on time pick up from docks.
• Interpret and enforce service-level agreements (SLAs) with a deep understanding of customer contracts, ensuring compliance across internal and external stakeholders.
• Collaborate with Control Tower Managers, Key Account Managers, and external logistics providers to streamline communication and service execution.
• Investigate and resolve exceptions, customer escalations, or carrier delays with minimal oversight.
• Provide timely communication updates with carriers, customers, and internal stakeholders.
• Monitor real-time shipment data and system inputs across the Transportation Management System (TMS), ensuring accuracy and consistency with service goals.
• Partner with internal teams such as Control tower, DSV Driver managers, Warehouse Operations, and Customer Success to support integrated service solutions.
• Support special initiatives, systems enhancements, or customer onboarding related to final mile logistics.
• Track last-leg movements and proactively resolve any foreseen and unforeseen delays.
• Conduct daily yard checks to ensure accurate equipment inventory and proper trailer placement.
• Facilitate and maintain the on-site DSV security program, including verification of carrier information and compliance with security protocols.
• Partner closely with on-site Contract Logistics dock supervisors to confirm work procedures are being followed and operational standards are met.
• Provide timely analysis, hourly updates, and feedback to leadership regarding yard activity, carrier status, and any exceptions or issues observed.
• Other duties and project work as assigned.

Experience & Qualifications

Skills & Competencies

Physical Demands

While performing the duties of this job, the employee uses his / her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; and communicate effectively. The employee uses computer and telephone equipment and regularly lifts and / or moves objects up to 10 pounds. The role also requires extensive daily walking throughout a large warehouse environment, sometimes across long distances or multiple areas of the facility. Specific vision requirements for this job include close vision and distance vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Work Environment

While performing the duties of this role, the employee may work in a variety of environments, including office settings, active warehouse floors, and outdoor yard or truck areas. The employee may be exposed to moderate noise levels, moving vehicles and equipment, and occasional fumes, dust, or airborne particles typical of warehouse and transportation operations. Appropriate safety protocols and personal protective equipment (PPE) will be provided and required as needed. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

DSV provides a comprehensive package of health benefits including : medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.