Patient Service Representative II

A company is looking for a Patient Service Representative II, responsible for ensuring superior patient access and support.

Key Responsibilities :

Serve as a resource and mentor for junior staff, handling complex inquiries and escalated issues

Manage patient inquiries across various platforms and ensure appropriate resolution or routing

Optimize appointment scheduling and assist with data collection and reporting to enhance operational efficiency

Required Qualifications :

High School diploma or equivalency certificate

Must live within a commutable distance

3+ years of experience in a clinical or customer service setting (preferred)

Experience with scheduling software and electronic medical records systems (preferred)

Solid technical proficiency in Microsoft applications (preferred)