Service Desk Specialist

A company is looking for a Service Desk Specialist.

Key Responsibilities

Manage incident and request processes through ACD calls, emails, and ServiceNow ticket queues

Draft and publish knowledge base content in ServiceNow according to quality guidelines

Monitor incident queues for Major Incident criteria and escalate as necessary

Required Qualifications

High school diploma or GED

Two to three years of relevant IT experience

Two-year degree or technical certifications in Information Technology preferred

Experience with ServiceNow Application

Basic knowledge of court practices, procedures, and terminology preferred