End User Technician

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

**THIS ROLE WILL PRIMARILY SUPPORT OUR GREAT NECK, NY SITE, BUT WILL ALSO SUPPORT A NEW OFFICE IN TRUMBULL, CT AND WILL REQUIRE SOME TRAVEL TO THE TRUMBULL OFFICE AS NEEDED TO PROVIDE SUPPORT**

We are seeking an End User Technicianfor our First Quality Enterprises, LLC. This position provides operational IT support, maintenance, troubleshooting to ensure optimum utilization of IT services.

Primary responsibilities include:

• Identifying, diagnosing, and resolving level one issues in computer hardware and software in systems such as laptops and mobile devices.

• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.

• Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.

• Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.

• Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.

• Coordinating with the third-party service provider for timely repair under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same.

• Aiding in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support.

• Collaborate with Service Desk Lead\Divisional IT Leads\IS\FQ Businesses. Serves as a liaison between systems personnel and end users.

• Assist in change management efforts.

• Assist in system implementation or training.

• Provide feedback on services and capabilities provided by IT.

• Responsible for customer satisfaction, service level objectives and IT improvement plans.

The ideal candidate should possess the following:

• Bachelors Degree in Computer Science or related field required or equivalent work experience.

• Strong problem solving and decision-making skills with excellent written and verbal communications skills.

• Ability to convey technical concepts to individuals not versed in technology.

Travel:

• travel to our Trumbull, CT office to provide IT support as needed; all travel expenses will be covered

• travel to other First Quality locations required

Estimated annual base salary range for this position is anticipated to be $80,000 - 95,000 + annual bonus.

Base pay is only part of our total compensation package, which also includes an attractive annual discretionary bonus and robust suite of employee benefits for which you are eligible to participate in starting on your first day of employment.

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities

• Paid time off (three-week minimum)

• Medical, dental and vision starting day one

• 401(k) with employer match

• Paid parental leave

• Child and family care assistance (dependent care FSA with employer match up to $2500)

• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)

• Tuition assistance

• Wellness program with savings of up to $4,000 per year on insurance premiums

• ...and more!