Payment Operations Specialist

Payment Operations Specialist

UW Credit Union is committed to improving the financial well-being of people. Membership Services plays a critical role to the success of the organization by delivering our core electronic funds transfer and deposit product operations. We are solution owners who thrive on delivering a stress-free, hassle-free and frictionless experience for our members. The department is team-oriented, collaborative, and versatile.

The Payment Operations Specialist plays a dynamic role within Membership Services managing our daily ACH and Wire Transfer processes. The role requires a high degree of accuracy, analytical skill, initiative, and problem-solving ability. The Specialist must also maintain a high level of EFT compliance and regulatory knowledge while carrying out established policies and procedures. The EFT Specialist will deliver a world-class member experience by meeting daily volume, service level, and quality standards, including internal and external member service. The Specialist will also contribute to enhancing system processes and completing projects to drive efficiency and promote excellence.

Responsibilities

Ensure accurate, timely, and secure fulfillment of daily EFT processes

• Ensures ACH transfers, incoming and outgoing wires, electronic items, and other EFT transactions are processed to meet member demand.
• Responsible for daily balancing and reconciling General Ledgers related to EFT processing.
• Process reports, forms, and respond to emails, phone and fax requests.
• Ensure that all EFT service levels are met by effectively prioritizing workloads.
• Process traces, recalls, and amendments on wire transfers in compliance with pertinent regulations.
• Provide all foreign exchange rates.
• Process foreign checks and collection items.
• Perform ACH stop payments, reclamations DNES, and disputed transactions.
• Process all non-receipt claims received by the US Treasury.
• Process and maintain all deposit transfers.
• Accurately apply all loan payments submitted through SWBC.
• Execute advanced problem-solving skills to investigate all suspicious EFT transactions and activity to reduce risk for the Credit Union and our members.
• Respond with accurate findings and escalate
• Provide subject matter expertise to support internal and external
• Collaborate with internal departments to discover and provide world-class member
• Cultivate positivity and empathy while proactively educating
• Take complete ownership until the member is fully
• Debrief after challenging inquiries to foster improvement.
• Offer support and promote work / life balance by providing coverage related to high volumes, vacations, and unplanned absences.

Support Audit, Regulatory / Compliance Changes, Manage Vendor Relationships

Contribute to Departmental Project Initiatives and Other Duties

Qualifications

Education & Experience :

Skills :

Why work for UW Credit Union?

Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive :