Accounts Receivable Specialist

Job Description

Job Description

We are looking for a dedicated and detail-oriented Accounts Receivable Specialist to join our team in Dania Beach, Florida. This position plays a critical role in ensuring smooth financial operations by managing customer accounts, maintaining accurate records, and driving timely collections. The ideal candidate will excel at problem-solving, communication, and building strong relationships with customers and internal teams.

Responsibilities :

• Manage assigned customer accounts, ensuring timely payments and accurate activity tracking.
• Regularly review aging reports and proactively reach out to customers to address overdue invoices.
• Conduct thorough and solution-focused collection calls to resolve payment issues and secure commitments.
• Investigate and resolve billing discrepancies, disputes, or misapplied payments in collaboration with relevant departments.
• Process payments, including checks, wires, and credit cards, while maintaining accurate account records.
• Reconcile accounts by addressing unmatched transactions and ensuring data completeness.
• Set up new customer accounts, verifying business information and entering details into the system.
• Prepare and distribute account-related notices, statements, and documentation.
• Collaborate with leadership on settlement offers, payment plans, and escalated concerns.
• Identify and recommend process improvements to enhance efficiency and strengthen collections operations.
• Minimum of 5–7 years of experience in collections, credit, or accounts receivable, preferably in a B2B environment.
• Demonstrated ability to communicate effectively, negotiate, and resolve issues with professionalism.
• Proficiency in using accounting software, with experience in Coins or similar platforms preferred.
• Advanced knowledge of Microsoft Office tools, particularly Outlook and Excel, including formulas, pivot tables, and VLOOKUP.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
• Experience working with payment portals and bank processing tools.
• Comfortable adhering to deadlines and achieving collection targets.
• Must be able to work on-site daily to ensure timely processing of physical payments and foster real-time collaboration with internal teams.