Bilingual Customer Service Representative

A company is looking for a Bilingual Customer Service Representative to manage inquiries and provide support to patients and healthcare providers.

Key Responsibilities

Manage inquiries from Spanish-speaking patients, health plans, and healthcare providers via telephone or email

Route health plan representatives and providers to appropriate internal resources and handle customer questions or issues

Maintain a high quality assurance score and ensure timely email responses

Required Qualifications

High school diploma or equivalent required

Fluency in English and Spanish (verbal and written) is a must

Proficiency in Microsoft Word and Excel with typing speed of at least 45 wpm

Prior experience in a call center preferred

Healthcare or durable medical equipment experience preferred