Operations Process Analyst - Bank Operations

Job Description

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Job Summary : The Operations Business Analyst will play a critical role in supporting the successful implementation and ongoing optimization of the ServiceNow platform within the Operations team. This individual will act as the primary liaison between Operations stakeholders and the ServiceNow implementation team, ensuring that business requirements are accurately captured, workflows are designed to meet operational needs, and the platform delivers maximum value post-deployment.

Key Responsibilities

Implementation Phase

• Conduct deep dives into operational and technical processes to understand current workflows.
• Gather, document, and validate detailed business requirements.
• Create and refine user stories for development teams.
• Participate in design workshops and ensure alignment between business needs and technical solutions.
• Support testing activities, including User Acceptance Testing (UAT), and assist in issue resolution during deployment.

Post-Implementation

Cross-Functional Collaboration

Qualifications :

Education : Bachelor’s degree in Business Administration, Information Systems, or related field.

Experience :

Skills :

Certifications (Preferred) :

Languages : Portuguese and / or Spanish proficiency is considered a valuable asset.

Core Competencies :

Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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