Referrals Clerk

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on "whole patient health" for all. We go beyond our clinic walls and invest in our community's overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That's why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

LOCATION : Chenming & Margaret Hu Medical Center (HMC)

JOB SUMMARY :

With supervision from the Health Information Manager, assists patients in making referrals and tracking the progress of those visits; provides back-up support for interpretation and phone reception.

Essential Job Functions

• Completes referral form for patients and explains procedures, and inputs the referral into the designated database or referrals management system which may include Nextgen, i2iTracks, or Reftrak. Ensures that referral communications to the specialist include essential information and relevant clinical data.
• These include referrals made to internal / external medical specialists, mental health specialists, as well as important imaging / studies / procedures.
• Uses a referral tracking system to track the progress of specialty appointments to ensure that patients have completed those visits.
• This involves contacting the specialist's office when reports have not been received by a specified period.
• If patients were unable to make the visiting appointment as scheduled, works with the patient to reschedule the appointment, and ensure adherence.
• Arranges and manages pre-authorization paperwork for specialty care or imaging / studies / procedures. Tracks the timely approval of pre-authorizations and when required, follows up on delays or denials.
• Assists providers in obtaining reports from specialists seen by patients without a referral from the provider and the clinician's knowledge.
• Participates in team huddles and other meetings to improve the quality of care.
• Perform a variety of duties within the scope of the job with the ability to change from one task to another of a different nature, as necessary, without loss of efficiency or composure.
• Updates medical records, paper and electronic, to reflect referrals activity

General Agency / AHS Duties

Minimum Qualifications

Preferred Qualifications

Knowledge, Skills and Abilities

$32.04 - $35.30 an hour

On-call employees does not qualify for company benefits.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.