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Community Director
Community DirectorBe a Steward • Dallas, TX, US
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Community Director

Community Director

Be a Steward • Dallas, TX, US
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Job Description

Job Description

Description : Job Overview :

The Community Director is responsible for overseeing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved. This role requires a strong commitment to customer service, effective team leadership, and operational excellence. The Community Director is expected to foster a professional atmosphere, uphold Steward + Helm's values, and ensure the community’s success.

Key Responsibilities :

Leadership and Team Management

  • Recruit, hire, train, mentor, and supervise onsite staff to achieve property goals and performance standards.
  • Conduct training, coaching, and performance reviews, including disciplinary actions as needed.
  • Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff.

Property Operations

  • Prioritize and oversee daily activities, including leasing, marketing, make-ready processes, maintenance, and construction projects.
  • Conduct property inspections with maintenance staff to identify and address safety hazards and maintenance needs.
  • Ensure all maintenance tasks, including preventive maintenance, are completed on schedule.
  • Supervise and approve work performed by contractors.

    • Financial Management

  • Develop and monitor operating budgets, maintaining a budget control log.
  • Maximize Net Operating Income (NOI) through effective cost control and revenue optimization.
  • Collect specified rents and fees, pursue delinquent balances, and process evictions per company policy.
  • Review financial statements and prepare variance and occupancy reports.

    • Marketing and Leasing

  • Develop and implement monthly marketing plans to achieve budgeted occupancy levels.
  • Create resident retention, marketing, and advertising programs.
  • Show and lease apartments, ensuring all necessary applications and documents are completed accurately.

    • Resident Relations

  • Address resident concerns, including neighbor disputes, renewals, and maintenance issues, fostering positive relationships.
  • Cultivate a high level of customer satisfaction and retention through excellent service and responsiveness.

    • Compliance and Record Keeping

  • Ensure adherence to Fair Housing Act and company policies.
  • Maintain accurate and organized records in property management software (e.g., OneSite).
  • Process invoices and ensure timely submission to corporate.

    • The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

    Requirements : Qualifications

  • Bachelor’s degree in a related field (preferred) or equivalent experience.
  • Minimum of 3-5 years of prior property management experience.
  • Certified Apartment Manager (CAM) certification (preferred).
  • Proficiency in property management software, such as OneSite.

    • Competencies :

  • Positive, motivating, and team-oriented attitude.
  • Ability to thrive in a fast-paced, competitive environment.
  • Strong organizational and prioritization abilities.
  • High degree of professionalism and confidentiality.
  • Excellent communication and listening skills.
  • Commitment to fostering a strong customer service culture.
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    Community Director • Dallas, TX, US

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