Operations Manager

Operations Manager

Peraton is seeking an Operations Manager to join our team of qualified and diverse individuals. The ideal candidate will be responsible for a large, geographically dispersed team of specialists supporting the IT infrastructure of the Transportation Security Agency (TSA), ensuring it operates efficiently and cost-effectively, allowing users continuous access to business applications, information, and services.

As the Operations Manager, you will proactively direct activities at TSA sites in CONUS and internationally, including TSA HQ, operations centers, data centers, airports, international offices and cloud environments. You will collaborate with TSA IT Service Management to execute Event and Incident Response, Problem Resolution, and Change Management processes in alignment with TSA policies and processes. You will act upon user feedback and lessons learned to drive continuous service improvement. Your team will include the following key capabilities : Operations and Maintenance (O&M) of deployed TSA systems and environments, End User Support, including Help Desk, Engineering, Information Assurance, and Security, including Cyber Security. You will manage subcontractor resources, scheduling, and training to maintain contractual performance obligations.

Day to Day Work Responsibilities :

• Manage a large, geographically dispersed team of IT Services delivery professionals including system administrators, network engineers, and subject matter experts.
• Maintain a secure communications infrastructure that facilitates the transfer of data within the TSA and between the TSA and other agencies and enables TSA to respond to emerging threats.
• Direct O&M of deployed capabilities, to include hardware & software upgrades, equipment replacements, configuration changes and application upgrades / enhancements
• Ensure continuous service delivery against SLAs, supporting SLA analysis, remediation and reporting.
• Maintain a mature IT Cybersecurity practice across the program, including Plan of Action & Milestones (POA&M) analyses, management, and remediation, ensuring compliance with TSA IT Security policy and procedures.
• Perform Problem / Incident management including root cause analysis
• Support the submission of contract deliverables including CDRLs.
• Perform Asset Management, supporting audits as required
• Perform Change Management, executing projects to introduce new capabilities in response to technology advances and new threats.

Basic Qualifications :

Preferred Qualifications :

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains : land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers.

$135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO : Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.