VP of Gaming Operations

Vice President of Gaming Operations

The Vice President of Gaming Operations is responsible for the Table Games, Poker, Slot Operations and Slots Performance departments for Horseshoe Baltimore.

Job Functions :

• Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.
• Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees.
• Investigates reports of variances and takes appropriate action in accordance with company and departmental policies and procedures, as necessary. Ensures regulatory compliance with all policies and procedures and monitors internal control environment of department.
• Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes.
• Partners with Gaming leadership to execute strategies to ensure the table games and slot product mix are the best in market and consistent with the Horseshoe brand.
• Develops a strong working relationship with all department managers to ensure unity and consistent direction.
• Ensure all CTR requirements are met by department.
• Supervises overall staff performance as it pertains to gaming procedures, game security and compliance with Maryland Lottery and Gaming Control Agency Regulations and internal controls.
• Focuses supervisors in accomplishing the goals of the gaming areas. Assists shift managers and supervisors with shift scheduling, training, writing / administering performance appraisals, procedural and regulatory compliance, and places special emphasis on great guest service.
• Acts as Slot Compliance Officer enforces slot department operating procedures and ensures adherence by all shift employees.
• Reviews jackpots approves jackpots of $10,000 or more before a payoff can be made.
• Practices, observes and enforces safety rules and regulations for all shift employees and ensures the safety and welfare of casino guests.
• Meets individually with direct reports periodically to discuss career goals, identify skills needed to achieve goals and from those discussions, creates meaningful development plans to strengthen talent and expertise.

Qualifications :

Compensation & Benefits :