IT Support Specialist

Job Description

Job Description

IT SUPPORT SPECIALIST :

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include :

• Performance of or support of diagnosing and resolving problems in response to customer reported incidents,
• Planning and analysis of work processes,
• Researching and reporting trends and patterns of problems,
• Developing training materials and performing computing / information system training sessions,
• Developing and maintaining problem tracking databases,
• Installing, troubleshooting, and maintaining hardware and software,
• Performing backup and recovery operations,
• Maintain property accountability for all IT equipment and software,
• Conduct full and spot inventories of IT equipment as requested by the Project Manager,
• Consulting with users to identify needs and requirements,
• Conducting feasibility studies and trade-off analyses,
• Preparing business cases, and
• Ensuring the rigorous application of information security / Cybersecurity policies, principles, and

IT Support Specialists may be required to support the Client's eProcurement system, a segment of its SAP-based enterprise resource planning system.

IT Support Specialists may be required to support Users to include retrieving data from different tables and reporting mechanisms, assisting with troubleshooting applications, printer set-up, stored procedures, and load / maintain tables when requested.

Minimum Experience :

DoD Approved 8570 Baseline Certification :

Category IAT Level II Computing Environment :

Security / Certification Requirements :

Must possess completed IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission