Call Center Agent (Full Time)

Description

ORGANIZATION WIDE COMPETENCIES

1. Customer Service Interactions : Organization expectation is employees will exhibit good customer techniques and positive interactions with all patients, visitors and co-workers.

• Customer Service Complaints : Regularly exhibits good customer techniques in daily interactions with patients, visitors, and co-workers.
• Telephone Etiquette : Exercises proper telephone etiquette : Introduces self, identifies department, greets caller courteously. Ensures caller is routed appropriately and asks if there is anything further they need prior to ending the call.

2 . Personal and Professional Responsibilities : Organization expectation is employees will complete all personal and professional responsibilities in a timely and efficient manner.

3. Organization Policy and Procedures : Adheres to the policies and procedures of the organization. (May only score Does Not Fulfill Expectations or Meets Expectations)

4. Ethics and Compliance : Employee’s conduct reflects the organization expectation of the highest levels of ethic and compliant conduct. (May only score Does Not Fulfill Expectations or Meets Expectations)

5. Safety : Uses proper precautions to prevent injury to self or others. Reports any safety issues immediately to management. (May only score Does Not Fulfill Expectations or Meets Expectations)

60%

POSITION RESPONSIBILITIES

Requirements

MINIMUM EDUCATION REQUIRED

MINIMUM EXPERIENCE REQUIRED

LICENSES / CERTIFICATIONS REQUIRED

SUPERVISES

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

PHYSICAL DEMANDS & WORKING CONDITIONS