AI Bot StrategistVirtualVocations • Canton, Ohio, United States
AI Bot Strategist
VirtualVocations • Canton, Ohio, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
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A company is looking for an AI Bot Strategist to join their Scaled Support Operations team.
Key Responsibilities
Expand and maintain LLM-powered actions and convert handwritten intents to LLM-powered flows
Improve model prediction accuracy through training and experiments
Design and iterate bot instructions aligned with brand voice and escalation logic
Required Qualifications
3+ years of experience building / optimizing customer support bots or virtual agents
Experience with LLM-powered bots and hybrid ML + LLM models
Experience improving bot KPIs using data-driven iteration
Hands-on experience with at least one bot / vendor platform
Experience instrumenting / monitoring bot performance
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