Information Technology Manager

Information Technology Manager

Department: Finance

Status: Exempt, Full-Time

Location: Seattle, WA.

Pay Rate: $108,217 - $118,549/annually

ABOUT THE ORGANIZATION

FareStart has been helping people transform their lives through food for 30 years — one person, one job and one community at a time.

People experiencing poverty struggle to escape the cycle they are in and often face other compounding barriers to getting and keeping a job. At FareStart, we help people overcome barriers by teaching work and life skills needed to succeed in employment and in life. By investing in people, providing meals and building community, we transform homelessness, hunger and poverty into human potential.

OUR VISION

Every individual has the opportunity to thrive in an equitable and just world.

OUR MISSION

FareStart transforms lives, disrupts poverty and nourishes communities through food, life skills and job training.

OUR VALUES

• Acceptance: We build relationships based on the belief that the past informs but does not dictate the future.
• Respect: We treat everyone with dignity, regardless of background or differences. We actively listen and seek first to understand. We are honest, even when it is difficult.
• Openness: We create a culture of trust through transparency and open communication. We are open to new ideas.
• Collaboration: Contribute positively to strengthen the organization and our impact through teamwork and through partnerships.
• Accountability: We are responsible to each other, to our community and ourselves. We are committed to rigorous evaluation and making fiscally responsible decisions that align with our mission.
• Inclusion: We provide a community of belonging, regardless of background. We value and seek out diversity.
• Growth: We are a learning organization. We invest in continuous improvement and growth.

ABOUT THE POSITION

This position oversees and manages the organization’s information technology (IT) systems and infrastructure, including hardware, software, networking, and security. This position provides operational oversite of the managed IT services provider along with onsite and remote technical support to staff, volunteers, and other individuals who have FareStart equipment and/or network access.

Essential Duties and Responsibilities include the following:

• Develop and maintain annual and multi-year technology roadmaps aligned with organizational needs. Support annual IT budgeting with hardware lifecycle input, software licensing forecasts, and vendor cost information. Audit software licensing prior to renewals ensuring accurate counts and identifying optimization opportunities to reduce unnecessary spending.
• Maintain and update IT policies and participate in technology related change management and communication.
• Oversee managed IT service provider by monitoring service quality, service level agreement performance, ticket activity, and support requests for proposal (RFP) processes as needed. Confirm issues internally before escalating to reduce external support hours. Coordinate project requirements, internal pre-work, and task alignment with the provider. Communicate maintenance windows, outages, and system impacts.
• Oversee technical PCI controls performed by the managed services provider and ensure compliance with PCI DSS requirements. Lead operational PCI DSS activities and coordinate administrative and documentation requirements, including training assignments and tracking, device inspections, etc.
• Assist with administration of Microsoft 365, SharePoint, OneDrive, and Entra ID/Active Directory. Troubleshoot permissions, access issues, syncing, and configurations. Perform application troubleshooting and support printers, copiers, and print-server functions.
• Conduct endpoint security checks and address non-critical remediation needs. Troubleshoot network issues such as IP conflicts and VLAN handoff problems. Validate patching, antivirus updates, and monitoring alerts completed by the service provider.
• Develop and maintain documentation for procedures, troubleshooting guides, and best practices. Provide training for staff, interns, and volunteers as needed.
• Provide onsite and remote assistance to staff, interns, and volunteers and other individuals who have FareStart equipment and/or network access. Provide workstation troubleshooting, imaging and rebuilds, connectivity issues, WiFi and wired network problems, support Microsoft application issues, support conference room A/V and Teams Rooms hardware, set up workstation peripherals, and manage end-user ticket intake, triage, communication, and resolution.
• Configure accounts, devices, MFA, software, and assign appropriate licenses and access rights for new hires. Assist with timely retrieval of equipment from departing staff and remove access, licenses, archiving data, and wiping/redeploying devices.
• Lead and support FareStart’s IT projects by gathering requirements, coordinating timelines, and communicating impacts to staff. Prepare documentation and ensure readiness for implementation.
• Maintain the inventory of hardware and software licenses. Research and procure equipment and services based on organizational needs and budgets. Review and make recommendations on vendor quotes, renewals, and service agreements.
• Provide backup support for remote access to building systems (e.g., A/V, HVAC, and lighting).
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At FareStart, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Bachelor’s degree in related field, four (4) or more years of IT experience including end-user support and systems administration, and managing/coordinating work performed by a managed service provider; and/or an equivalent combination of education and experience.
• Experience in administering Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Entra ID/Active Directory).
• Working knowledge of networking fundamentals (DNS, DHCP, subnetting, VLAN concepts, VPN troubleshooting).
• Demonstrated experience with endpoint management tools (e.g., Intune) for configuring and securing Windows devices and troubleshooting hardware, software, networking, and authentication.
• Demonstrated knowledge of cybersecurity fundamentals, endpoint protection tools, and PCI DSS compliance requirements.
• Ability to work at and travel to all FareStart locations.
• Ability to multi-task in a fast-paced environment with excellent communication skills.
• Ability to work effectively independently and as part of a team, within diverse teams and environments.
• Ability to communicate effectively and comfortably with audiences of different backgrounds and experiences.
• Ability to display sensitivity, tact, and responsiveness in various situations and maintain a high level of confidentiality.
• Ability to listen, give and receive feedback in a productive and professional manner.
• Excellent written and verbal communication skills with the ability to adapt communication based on audience and purpose with inclusivity. Ability to disseminate information effectively to appropriate levels.
• Demonstrated excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner.
• Ability to evaluate problems and effectively solve them in a timely manner. Ability to respond to concerns with empathy and inclusivity.
• Ability to delegate responsibilities, work with others, and coach employees to develop their full potential. Provide helpful, behaviorally specific feedback to others. Regularly meet with employees to review their development progress and express confidence in their abilities to be successful. Engage in open and honest communication.

Preferred Qualifications & Skills

• CompTIA, Network+, Security+, and/or relevant Microsoft certifications (e.g., Microsoft 365, Windows endpoint management, or security fundamentals).
• Experience supporting SharePoint permissions, access issues, workflow automation, Microsoft Teams phones, and conference room A/V technology.
• Familiarity with enterprise security practices (MFA, encryption, log management, etc.), and virtualization concepts or environments (e.g., Hyper-V, EC2) sufficient to coordinate with managed service providers.
• Experience with backup or monitoring tools, working in multi-state or non-profit environments, and project coordination/project management.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• This position is exposed to typical office, facility mechanical rooms, and restaurant kitchen environments.
• The noise level in the work environment is usually moderate to loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• This position is regularly required to sit. Frequently required to stand or walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. This position requires close vision and the ability to adjust focus. This position may be required to lift and/or move up to fifty (50) pounds.
• This position is occasionally required to climb or balance; use ladders; and stoop, kneel, or crouch.

BENEFIT HIGHLIGHTS

• Competitive pay based on experience and qualifications
• Paid time-off (5 weeks first year of employment)
• Paid holidays, including up 2 floating holidays
• 401(k) savings plan with company match
• Medical (including vision), Dental, Disability, and Life Insurance
• Employee discounts at FareStart retail social enterprises
• Employee Assistance Program
• Free ORCA pass

Why Should You Apply?

• Be part of our mission to disrupt poverty.
• Join a supportive, respectful, and celebratory community among our staff, students, board, and volunteers.
• Organizational commitment to a diverse, equitable, and inclusive workplace.
• FareStart encourages the personal and professional growth of its employees.

For information on FareStart, including more information on employee benefits and our company culture, visit our website at: www.farestart.org/about

Commitment to Diversity and Inclusivity

FareStart is committed to becoming a fully inclusive, antiracist, diverse organization. To fulfill our mission, vision, and values we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

Our Commitment to Anti-Racism

FareStart defines antiracism as the clear acknowledgment that racism permeates organizations, communities, and industries, including our own. We recognize that we have a duty to be vigilant in addressing and confronting racism in how we make decisions, show up in our communities, build business practices and policies, and engage in intentional partnerships and philanthropic endeavors to fulfill our mission and vision.