Specialist, Brokerage Service Representative – 401k and HSA

Position Type : Regular

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must currently be authorized to work in the United States on a full-time basis without employer sponsorship.

Personal Choice Investment Services (PCIS) Participant Services works directly with Self-Directed Brokerage Accounts for retirement plans and health savings accounts. These are optional brokerage trading accounts that are established by plan participants within an employer-sponsored retirement plan (401K, 403B, etc.) to increase their investment choices within the plan.

The Participant Group Specialist will directly interact with a variety of clients including plan participants, trustees, Third-Party Administrators (TPAs), and advisors, through inbound and outbound calls, emails, chat, and letters. This position is responsible for answering all client service and trading inquiries, as well as complex transactions and issue resolutions, often including interaction directly with Clearing or Advisor Services. The position is also responsible for mitigating risk through tailoring specific information to different layers of contacts associated with plans, maintaining knowledge from across multiple business divisions, and performing some analyst functions such as credit risk, quality assurance, and other projects. The individual will also act as an advocate of Charles Schwab and PCIS by recognizing prospects, describing the Self-Directed Plan Service products, and may include a referral to any of the Sales groups as requested. This position requires the ability to consistently perform to a high-level performance and quality goals set by management based on the needs and expectations of our Corporate clients and plan providers. This unique position requires proficiency at handling standard retail, clearing, trust, and (Retirement Business Services) RBS issues, as well as knowledge of retirement plans and specialized PCIS information. In addition, the Specialist must be able to multitask and work on several different assignments simultaneously and have the flexibility to shift tasks or assist other areas of RBS as needed.

Key responsibilities include :

• Provide World Class client service via phone, email, and chat, while establishing and cultivating relationships
• Process service inquiries as well as equity, ETF, option, and mutual fund transactions.
• Adhere to all company policies and procedures.
• Contact Participants / Advisors / Trustees by phone or email to resolve Back Office issues
• Process and create applicable cases through various workflows.
• Mitigate risk including following all trading policies and procedures and escalating appropriately to management.
• System cleanup projects
• Call out campaigns.
• Attend and participate in Team Meetings and Huddles
• Miscellaneous tasks as assigned by management.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications

Preferred Qualifications

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future :