Senior Disputes Operations Associate

A company is looking for a Senior Disputes Operations Associate to oversee complex dispute resolution processes and champion fraud mitigation strategies.

Key Responsibilities

Lead end-to-end resolution of complex transaction disputes, ensuring compliance and customer satisfaction

Analyze data to identify fraud trends and collaborate with leadership to improve internal processes

Serve as a subject matter expert, providing guidance on complex cases and maintaining up-to-date Standard Operating Procedures

Required Qualifications

2+ years of experience in disputes, investigations, chargebacks, and banking operations, preferably in FinTech

Mastery of Regulation E and NACHA rules, with extensive knowledge of Visa card rules and chargeback lifecycles

Competency in data analysis programs, particularly Excel, to inform decision-making

Experience collaborating with Risk Analysts to develop controls and mitigate financial loss

A strategic mindset for improving processes and workflows for scalable results