Technical and Desktop Support Specialist

Job Description

Job Description

Frost Brown Todd LLP, a national law firm of 1000+ legal and business professionals in eighteen markets, is currently seeking a full-time Technical and Desktop Support Specialist to join our Louisville Office. This position will take on exciting challenges, offer second-tier help desk support, assist with equipment setup, and ensure a seamless experience for our internal clients.

Key Responsibilities :

• Work closely with members of the Applications and Support teams to effectively resolve technical issues.
• Provide second-tier help desk support via phone, desk side and remote assistance.
• Set up hardware, printers, telephones and peripherals to ensure seamless operation.
• Track the distribution of laptops, printers, and mobile devices from the firm's loaner pools, following proper procedures to protect the firm's investment in these assets.
• Assist with daily audio-visual setups and the checkout of laptops and other equipment as requested.
• Provide expert telephone support to internal clients, troubleshooting a variety of software, hardware and network issues until resolution or escalation.
• Log internal client calls, maintain records and capture final solutions in the firm's online ticketing system.
• Route calls to the appropriate group for resolution in accordance with established escalation procedures and provide status updates to internal clients throughout the life of an incident.
• Assist with familiarizing employees with the firm’s computer systems, software, and phone system.
• Deliver high quality support in a timely manner to meet the needs of internal and external clients.

Job Requirements

Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k / profit sharing retirement package.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.