Counter Server- Malvern

Overview Counter Service at The Buttery is all about creating a warm, welcoming experience for our guests and our team alike.

In this role, you’ll be at the heart of daily service- taking orders at the register, running food, and sharing your knowledge of our menu and retail offerings.

From packaging pastries and helping customers to keeping our displays beautiful and our space running smoothly, you’ll help bring The Buttery experience to life.

We’re looking for someone who thrives in a fast-paced, team-oriented environment, communicates clearly, and genuinely enjoys making people feel cared for.

You’ll work closely with the rest of the team and serve as a brand ambassador, ensuring every guest’s visit feels memorable for all the right reasons.

Responsibilities Provide exceptional service by greeting customers warmly, accurately taking orders, and handling transactions with efficiency and care.

Maintain a clean and welcoming environment, ensuring all front-of-house areas, displays, and equipment are neat, organized, and up to health and safety standards.

Support team operations by being cross trained on all areas of the job including cash handeling, food running, restocking displays, assisting with receiving deliveries, and reporting customer feedback or facility concerns to leadership.

Uphold service standards by collaborating with the Service Lead to maintain quality, address customer inquiries, and reinforce a positive, respectful team culture.

Contribute to team growth through ongoing learning, especially around coffee and tea offerings, and by helping train new staff on service, menu, and brand values.

Qualifications 1+ year of experience in high-volume coffee or a customer-facing role in food, beverage, or retail is preferred.

Strong time management, organization, and communication skills, with the ability to stay focused and efficient in a fast-paced environment.

Genuine passion for hospitality, with a love for great food and drink and a commitment to delivering exceptional service.

Team-oriented and self-motivated, with a positive attitude, eagerness to learn, and willingness to support and uplift others.

What We Offer Career Growth :

• Opportunities for professional development and career advancement as our cafe continues to expand.

Dynamic Work Environment :

Employee Benefits :

The Buttery is many things :