RV SERVICE MANAGER

Job Description

Job Description

Description :

Family owned RV dealer group looking for a Service Manager to join our growing team.

Meet daily with team to review daily goals

Review all documents and reports

Review warranty claims

Training of technicians and adviosrs in proper procedure and process

Perform reviews of employee performance

Make sure repairs meet customer expectations

Make sure preps and sold units are ready for customer pick up

Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints.

Maintains schedules for all technicians in order to determine availability and shop capacity

Requirements : Responsibilities :

• Managing a service team of 10-15 full time and part time employees
• Coordinate scheduling of incoming service jobs
• Manage weekly reports and billing
• Work with manufactures to further benefit the company
• File warranty claims and service orders
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Experience in the marine / RV industry is preferred, but not required
• Must be able to work weekends
• Must be extremely detail oriented
• Must be able to work in a fast-paced environment
• Must have great customer service