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Service Advisor Express
Service Advisor ExpressMoses Cadillac GMC of Charleston • Charleston, South Carolina, USA
Service Advisor Express

Service Advisor Express

Moses Cadillac GMC of Charleston • Charleston, South Carolina, USA
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  • [job_card.full_time]
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Express Service Advisor

Full Job Description

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Moses Auto Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all our clients. At Moses we set each member up for success by providing comprehensive highly specialized training for each position within our organization complete with on-the-job training and ongoing personal development.

Benefits

  • Medical Dental & Vision Insurance
  • 401K Plan Match
  • Paid time off and vacation
  • Short Term / Long Term Disability
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Long term job security
  • Health and wellness
  • Discounts on products and services

Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
  • Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems warranties services and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.

    • Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid drivers license

    • We are an equal opportunity employer and prohibit discrimination / harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

    Required Experience :

    Unclear Seniority

    Key Skills

    Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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