Employment Type:

Full time

Shift:

Description:

Provides oversight & support of the workflow & functions in accordance with level of experience education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Essential Functions

Our Trinity Health Culture: Knows understands incorporates & demonstrates our Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions.

Work Focus: Coordinates operational technical & / or clerical support services that enhance or improve coordination preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers needs. May lead a small team; serves as a mentor. Creates & maintains procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members including new employee orientation.

Process Focus: Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies practices & processes to ensure quality confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities develop solutions & lead the team through resolution.

Communication: Employs effective & respectful written verbal & nonverbal communications. Develops an environment of mutual confidence & trust through collaborative relationships. Effectively communicates goals standards program expectations service performance & how the work serves Trinity Health objectives. Proactively recognizes addresses & / or escalates organizational operational & / or team conflicts.

Environment: Performs work in a caring collaborative & safe manner that complies with regulatory standards. Maintains a safe functional & organized workspace environment. Stewards productive use of resources (e.g. people financial equipment supplies materials) to achieve assigned commitments experiences & quality standards. Accountable for continuous role-based self-development & leadership growth. Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance & / or guidance when needed.

Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelines in order to ensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

• Serves as primary contact guides & supports colleagues leaders throughout the life of assigned leave(s) / cases to ensure the Trinity Health System culture policies & procedures are intact while mitigating legal & financial risks.

• Collaborate effectively with cross-functional nationwide teams within the Trinity Health System related to the Leave of Absence program processes & related initiatives including project oversight as required. Educates & provides guidance to colleagues & leaders on process procedures & communications regarding respective leaves.

• Provides subject matter expertise on the development maintenance & modification of return-to-work strategies & any plan- or benefit-related policies procedures & / or tools including short- & long-term disability FMLA ADAAA etc. to ensure compliance with federal state & local laws.

• Responsible for vendor partnership & appropriate company policy oversight of leave programs supporting qualified absences due to occupational & non-occupational events.

• Participates in the development & support of aligned production communications service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time on budget & to specifications.

• Applies critical thinking subject matter expertise to serve as a functional resource of business operational services issue resolution & implementation. Ability to display sound judgement in obtaining other subject matter expert reviews and alignment on complex scenarios including not limited to Legal Colleague relations and Human Resources leadership.

Conducts informational training sessions with internal customer & stakeholder groups of various sizes & backgrounds related to Leave of Absence program procedures & initiatives.

Hourly pay ranges: $31.88 - $47.82

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.