Client Advisor

Client Advisor

As a Client Advisor for Bill ReviewIQ, you'll have the opportunity to take on new challenges and help solve complex problems for the world's best brands.

Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some the world's most respected organizations.

Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.

Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights.

Take advantage of a variety of professional development opportunities that help you perform your best work, grow your career and your profile.

Enjoy flexibility and autonomy in your daily work, your location, and your career path.

Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

Primary Purpose Of The Role: To manage multiple Legal Spend Group clients' programs on Legal-X and/or Legal eXchange; to maintain client relationships; monitor procedures and processes that impact customer satisfaction and retention; and to ensure consistency in service delivery.

Are You An Ideal Candidate? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.

Essential Responsibilities May Include:

• Performs contract renewal for assigned accounts.
• Coordinates renewal pricing; prepares and distributes stewardship and other reports.
• Educates the client on best practices for bill review audit and program setup. Acts as product expert for client and coordinates activities with Expert Bill Review team.
• Coordinates project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
• Identifies issues that impact customer satisfaction.
• Identifies and solicits cross selling and expansion opportunities.

Additional Functions and Responsibilities:

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travel as required.

Qualifications:

Education & Licensing: Bachelor's degree from an accredited college or university preferred.

Experience: Five (5) years of related experience or equivalent combination of education and experience required to include three (3) years legal and/or claims adjuster experience.

Skills & Knowledge:

• Good knowledge of customer service and one of the following: workers compensation, liability claims management, or insurance litigation
• Excellent oral and written communication, including presentation skills
• Ability to understand and discuss client needs and manage client expectations
• Technical skills for gaining in-depth product knowledge, including self-directed learning
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to handle conflict and confront challenging issues in a fast work environment
• Ability to meet or exceed Performance Competencies

Taking Care Of You:

• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

Note: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.