Sales Support Admin

Responsibilities

The Sales Support Administrator will :

• Answer incoming phone calls, inquiries, emails from internal and external customers, swiftly and professionally
• Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed
• Assist with processing incoming orders, handling the flow from order receipt to order review, to packing, to delivery updates, to shipping
• Work closely with Packing and Shipping department on customer delivery status, providing information to the customers and updates to the appropriate Production Management team members
• Manage internal and external customer relationships and maintain strong communication and response, handling issues appropriately and in a timely manner
• Collaboration with other departments to meet the needs of the customers : Sales, Customer Service, Operations, Finance, Logistics
• Perform other special projects and job duties as assigned

Qualifications :

Desired Skills :