Program Manager

Job Title : Program Manager

Location : Foster City CA 94404

Job Description :

Must Have Technical / Functional Skills

Experience in BFSI payments or regulated industries

Agile program management

Experience with enterprise tools (ServiceNow Workday Confluence Jira SharePoint)

Knowledge of digital transformation or system migrations (e.g. BI ERP CRM)

Exposure to human capital programs or operating model changes

Roles & Responsibilities

1. Program Governance & Oversight

Develop and maintain a comprehensive program plan detailing scope timelines

milestones dependencies risks and success metrics.

Create and manage a detailed documented list of risks assumptions issues and

success criteria for the overall user migration initiative.

Establish program KPIs and track them consistently including :

o Migration completion percentages

o User adoption rates o User activity and engagement metrics o Report readiness and testing metrics

2. User Migration & Adoption Monitoring

Oversee end-to-end tracking of all user migration activities across internal and external user segments.

Analyze user adoption metrics usage patterns and activity logs to ensure successful onboarding to the new Power BI platform.

Identify user segments at risk of low adoption and coordinate interventions with change management training and regional leads.

Ensure user migration status is accurately maintained and reflected in program dashboards.

3. Reporting Platform Performance & Integration Monitoring

Track Power BI platform performance before and after migration monitoring :

o Load times o Data refresh behavior

o Report stability

o Integration behavior with upstream data systems

Establish a dedicated feedback loop with technical teams to ensure rapid resolution of performance issues.

Identify patterns in user feedback and drive continuous improvement actions.

4. Stakeholder Communication & Engagement

Deliver clear consistent and recurring communication covering :

o Migration plans and timelines

o Status updates and dependencies

o Escalations risks and mitigation strategies

o Expectations for regional teams and end-users

Facilitate weekly or biweekly governance meetings with cross-functional leaders.

Ensure transparency and alignment across technical regional and business teams.

5. Legacy Tool Decommission Planning Lead the creation of a detailed decommissioning plan for the legacy reporting platform.

Define and execute timelines for removing access to old reports once users are successfully migrated.

Partner with regional leads technical teams and compliance groups to ensure decommissioning steps :

o Follow organizational policies

o Maintain data integrity o Minimize disruption to end-users

Document and communicate changes to all impacted users and stakeholders.

6. Cross-Functional Coordination Collaborate with teams across :

o Engineering / Development

o QA & Testing o Change Management

o Training & Enablement

o Regional VAP leads

o Support & Operations

Ensure smooth handoffs between migration phases and workstreams.

Provide direction to project managers and workstream owners to ensure alignment to overall program objectives.

Generic Managerial Skills If any

We are seeking an experienced Program Manager to lead and oversee the execution of a global Power BI migration program. This role will be responsible for program governance

cross functional coordination risk and KPI management user migration tracking platform

performance monitoring and decommission planning for the legacy reporting tool.

The ideal candidate brings strong leadership structured program delivery expertise BI platform familiarity and the ability to orchestrate multiple workstreams across global regions

Salary range :

$180000 to $200000 per year

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1