Associate Accounting Manager

Associate Account Manager Location :

• On-site, Buffalo, NY RouteGenie is a modern, all-in-one software platform designed for medical transportation providers.
• We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management—empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.
• We’re looking for a driven, customer-focused Associate Account Manager to join our growing team at RouteGenie.
• In this role, you’ll be the main point of contact for our clients—building strong relationships, ensuring customer satisfaction, and driving product adoption and retention.
• You’ll act as a trusted advisor, helping customers get the most out of RouteGenie’s solutions and ensuring they continue to see measurable value in our partnership.
• The ideal candidate is a proactive problem-solver who thrives in a fast-paced, technology-driven environment and enjoys working collaboratively across teams to deliver an exceptional customer experience.  This is a fully on-site position (Monday–Friday) in downtown Buffalo, with flexible core business hours.
• The salary range is $60,000 - $70,000 , based on experience, plus an annual bonus opportunity.
• What You’ll Do Serve as the primary point of contact for assigned customer accounts, managing post-implementation relationships.
• Build and maintain strong, long-term relationships with key stakeholders at every level of the customer organization.
• Understand each customer’s business goals and challenges to help them maximize the value of the RouteGenie platform.
• Partner with internal teams (Support, Implementation, and Sales) to ensure seamless communication and execution of customer needs.
• Proactively identify opportunities for account growth, including upsell and cross-sell of additional RouteGenie products or features.
• Monitor account health metrics, usage patterns, and customer satisfaction to anticipate issues before they escalate.
• Manage renewal processes and ensure high customer retention rates.
• Advocate for customers internally, providing feedback to influence product development and process improvements.
• Conduct regular business reviews to communicate value, ROI, and new product enhancements.
• What We’re Looking For 2+ years of experience in account management, customer success, or client relationship management, preferably in SaaS or technology.
• Strong communication, presentation, and relationship-building skills.
• A strategic mindset with the ability to understand business needs and align solutions to drive results.
• Excellent organizational and project management skills, with the ability to handle multiple priorities.
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.
• A proactive, customer-first approach with a passion for helping clients succeed.
• Experience in healthcare technology or transportation / logistics software is a plus.

Why You’ll Love Working Here Customer‑First Approach :

We are continuously innovating and investing in our platform so our customers can improve their operations Culture of Collaboration & Improvement :

Room to Grow :

Here’s what we offer :

If you’re ready to bring your skills to a collaborative, fast-moving team, we’d love to hear from you—apply today!