Customer Engineer

Akkodis is seeking a – “ Customer Engineer” for a Contract position with a client located in New York, NY.

Pay Range : $25-$28 / hr. (The rate / salary may be negotiable based on experience, education, geographic location, and other factors.).

Job Summary :

Regional engineers will be responsible for executing deployment activities at appropriate business-controlled sites, including installations, decommissioning, moves, changes, and deletions in accordance with appropriate business standards and procedures.

Responsibilities :

• Regional Engineers will undertake a range of technical work activities either remotely or at a customer site to meet business and customer requirements.
• Regional Engineers will require a comprehensive knowledge of their working environment, regional offices, TER / TR, Technology rooms, ICDCs that are governed and supported by the appropriate business.
• Coordinate with appropriate business internal technology teams to meet business and customer requirements.
• Document and report on work completed to ensure compliance with company and customer procedures.
• Escalate issues in line with company processes to ensure customer demands are met.
• Evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Ensure Department / Contract meets SLA performance targets.
• Maintain and improve customer satisfaction levels.
• Understand and adhere to policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role / Contract.
• Attain and maintain accreditations as appropriate to the role / Contract.

Role Requirements

Duties

Special Skills

Equal Opportunity Employer / Veterans / Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :