Call Center-Inbound - GENERAL CLERICALCrouch Staffing Solutions, Inc. • Killeen, TX, US
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Call Center-Inbound - GENERAL CLERICAL
Crouch Staffing Solutions, Inc. • Killeen, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Job Description
Job Description
Crouch Staffing Solutions, Inc. is recruiting for a non-remote Call Center CSR for a local Killeen business.
Location: Killeen, TX 76504
Category/Industry: Clerical
Job Title: Call Center CSR
Job Type: Full-time
Pay/Salary: $15.00 per hour.
Hours of Work: 8:00am to 5:00pm Monday -Friday.
Job Description/Responsibilities/Essential Functions:
Customer Service Representative needed to interact with customers, provide information in response to inquiries about products and services, and handle and resolve complaints. Duties will include:
- Confer with customers by telephone or by email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Perform verification checks to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions and/or transactions; record details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Must pass criminal background check and drug screening.
Preferred Qualifications:
- High School Diploma or GED required.
- A minimum of 6 months of experience is preferred.
- Prefer a candidate with strong customer service and phone etiquette skills. Strong Data Entry and basic computer skills are needed.
Apply at www.crouchstaffing.com
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Call CenterInbound GENERAL CLERICAL • Killeen, TX, US
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