Network Operations Center Manager

Will work 100% onsite in Kansas City MO

Top Skills - Must Haves

• network operations center
• management skills
• telecom
• crisis management
• communication and leadership skills
• decision making skills

Top Skills' DetailsTop 3 Skills :

1. Leadership / Management Role in a Network Operations Center

2. Telecom Knowledge (IP networking, fiber optics, wireless technologies, and cloud-based infrastructure)

3. Crisis management / analytical / decision making skills

Secondary Skills - Nice to Haves

This leader will be responsible for the strategic direction, operational excellence, and continuous improvement of the company's Network Operations Center. They will ensure the reliability, performance, and scalability of telecom support across voice, data connectivity, data center, and emerging technologies. They will lead a 24 / 7 mission-critical operation, driving innovation, automation, and customer satisfaction.

QUALIFICATIONS :

10+ years of progressive leadership in a Network Operation Center, with at least 5 years in a leadership role.

Proven track record managing large-scale, multi-site NOC environments.

Deep understanding of IP networking, fiber optics, wireless technologies, and cloud-based infrastructure.

Strong crisis management, analytical, and decision-making skills.

Exceptional communication and leadership abilities.

PRIMARY RESPONSIBILITIES :

Develop and execute the vision, strategy, and roadmap for NOC operations aligned with corporate objectives.

Partner with executive leadership to shape NOC investment priorities and technology evolution.

Anticipate industry trends and position the NOC for next-generation telecom services support.

Oversee 24 / 7 monitoring, incident management, and service restoration for all network layers (core, access, transport).

Establish and enforce SLAs, KPIs, and operational metrics to ensure optimal network performance.

Lead root cause analysis and continuous improvement initiatives to reduce downtime and improve MTTR (Mean Time to Repair).

Drive adoption of AI, machine learning, and automation to enhance network visibility, alarm correlation, and proactive issue resolution.

Evaluate and implement advanced monitoring, analytics, and orchestration platforms.

Lead, mentor, and develop a high-performing team of NOC managers, engineers, and analysts.

Oversee workforce planning, training, and succession strategies for critical roles.

Act as the primary liaison between NOC and internal teams (Engineering, Customer Support, Sales, and Product).

Provide executive-level reporting on network health, incidents, and performance trends.

Support customer escalations and high-priority service restoration efforts.

network operations center, management skills, telecom, crisis management, communication and leadership skills, decision making skills, network monitoring, artificial intelligence, analytical skill

PREFERRED SKILLS :

Familiarity with industry leading network monitoring tools.

Ability to accomplish specific, measurable goals, and to "see the big picture" coupled with a desire to add value to the company.

Familiarity with AI tools to create efficiencies.

Strong analytical skills and logical thought processes, with the ability to resolve simple to complex telecommunications issues.

Proven track record involving attention to detail, meeting deadlines, and consistent high level of performance

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.