SERVICE MANAGER

Job Description

Job Description

POSITION SUMMARY

The Service Manager directs operations of the Service Department in the dealership, ensuring mechanical repairs to Heavy Duty Trucks are performed efficiently, meeting or exceeding the customers’ expectations.

KEY RESPONSIBILITIES

• Plans, Organizes, Leads and Controls all activities of the Service Department, ensuring both growth in revenue and control of expenses. Ensures that the daily inventory of technician's time is consistently sold to revenue producing customers.
• Hires, develops, motivates, counsels, and monitors the performance of all service department staff. Builds a cohesive team, and ensures work is performed safely and in compliance with company standards.
• Communicates effectively and fosters teamwork with all departments, representing the Service team within the dealership and making sure work performed is aligned with the activities and expectations of other departments (Parts, Sales, etc.).
• Develops employees through hands on training, offsite training and mentoring to achieve their professional career goals and ensure the department has the skills, knowledge, and certifications to perform all the incoming repair orders.
• Nurtures current customer relationships and develops new customer relationships to grow the business.

EDUCATION and / or EXPERIENCE