Technical Support AgentVirtualVocations • San Antonio, Texas, United States

Technical Support Agent

VirtualVocations • San Antonio, Texas, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Support Agent to provide effective support to distributors using their platform.

Key Responsibilities

Respond to customer inquiries via live chat and email, maintaining a 1-minute average first response time

Troubleshoot product and integration issues, escalating when necessary

Document resolutions and update internal knowledge base articles

Required Qualifications

1-3 years of experience in technical support for a SaaS product

Experience using tools like Postman, Zendesk, or FullStory

Ability to work in a fast-moving startup environment

Experience supporting non-technical customers in relevant industries is a plus

Proactive and organized with a strong sense of urgency

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Technical Support • San Antonio, Texas, United States

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