Front Desk Coordinator

Job Description

Job Description

Description : POSITION SUMMARY

The Front Desk Coordinator oversees the administrative duties of the facility. They are responsible for moving the patients through the intake and checkout process. Front Desk Coordinators must ensure that all procedures, from pulling the correct patient files to charting insurance information, are closely followed so that the medical team can concentrate on the well-being of the patients. Front Desk Coordinators must interact smoothly with back-office personnel and help in the back-office area, if needed, as well.

DUTIES AND RESPONSIBILITIES

• Greet patients and visitors in a courteous and friendly manner.
• Answering Incoming Phone Calls : Screen calls accordingly.
• Reviews and updates all unverified insurance information 24 hours prior to the appointment.
• Calls unconfirmed patient appointments and reschedules accordingly.
• Prepares new patient records, and updates medical records by scanning patient documents as needed
• On Appointment Date : Collect co-pays, deductibles and inquires on previous balances.
• End Day Review : Schedules / Reschedules No Shows, Cancellations.
• Monthly Reports Review / Update : Patient Missing Annual Wellness Visits, Patients Never Seen.
• Adheres to the HIPAA policies and procedures.
• Maintains the front desk and lobby area in a clean and organized manner.
• Assist with other duties as assigned.

Requirements :

HIPAA and AHCA experience preferred.

High School Diploma and 1 to 3 years of related medical office experience

Must pass the AHCA / Level 2 background screening required.

Healthcare experience preferred.

Strong interpersonal, oral, and written communication skills.

Bilingual a plus.

Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.

WORKING CONDITIONS

General office working conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the associate will be required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The associate must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. Frequent travel is required, often up to several hours of driving per day. Ability to travel to, attend, and conduct sales presentations. Manual dexterity is required to use desktop computers and peripherals. Exposure to variable weather conditions is likely.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

TRAVEL

Travel is primarily local during the business day.

SAFETY HAZARD OF THE JOB

Minimal Hazards

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule :

8 hour shift

Weekends as needed

Work Location :

In person