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Field Service Technician
Field Service TechnicianRicoh • New York, New York, United States
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Field Service Technician

Field Service Technician

Ricoh • New York, New York, United States
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Field Representative

Position Summary - Mechanical ability - anyone who has been auto mechanic even as a hobby, working with your hands - we will train on the specific

Services and repairs a variety of office equipment at customer locations, typically within a specific geographic area. May serve as a specialist on certain products and / or in a Team Lead or Coordinator capacity.

Job Duties and Responsibilities Technical Services :

  • Specializes in repair of a core set of highly complex office products.
  • Performs full range of procedures : diagnostics, installations, removals, and retrofits.
  • Troubleshoots and repairs components on B&W, color, and multifunctional devices.
  • Demonstrates required digital competencies and completes training on new equipment.
  • Works independently; meets productivity expectations.

Technical Expertise & Leadership :

  • Provides 2nd-level technical support to technicians.
  • Conducts on-the-job training (OJT) and technical seminars.
  • Serves as a role model with professional appearance and behavior.
  • Champions team improvement and best practices.

    • Territory & Inventory Management :

  • Manages territory, inventory, and customer relationships.
  • Assumes Field Technology Service Manager duties when needed.
  • Maintains accurate parts inventory and adheres to back-up procedures.
  • Completes administrative tasks in a timely and accurate manner.
  • Supports sales through lead generation opportunities.

    • Customer Service :

  • Handles the most challenging service scenarios professionally.
  • Acts as liaison for unresolved technical issues.
  • Ensures high levels of customer satisfaction.
  • Maintains “car stock” inventory.
  • Performs other duties as assigned.

    • Qualifications / Education & Experience :

  • Technical school graduate with 3+ years of related experience
  • Minimum of 2 years as a Technology Service Consultant I
  • Sustained 2-year track record of meeting or exceeding performance expectations
  • At least 1 industry certification
  • Valid driver’s license and insurance as per Ricoh policy

    • Knowledge, Skills, and Abilities :

  • Strong understanding of electro-mechanical devices and electronics
  • Expert knowledge of assigned equipment
  • Effective, methodical problem solver
  • Excellent communication and customer service skills
  • Proficient in reading technical materials (manuals, parts books, etc.)

    • Working Conditions & Physical Requirements :

  • Primarily office environments with standard lighting and noise
  • Extensive daily travel required (vehicle or walking territory) in all weather
  • Exposure to minor hazards (cuts, burns) and frequent use of chemical solvents
  • May require shift work, overtime, and on-call availability
  • Regular contact with internal teams and customers

    • Physical Demands :

  • Push / pull equipment up to 400 lbs; lift up to 50 lbs
  • Frequent standing, walking, bending, squatting, and kneeling
  • Work in tight / low spaces and upstairs locations
  • Requires use of hand tools and fine motor skills for intricate repairs

    • About Ricoh : Mission and Vision

    At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.

    We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.

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