Commercial Lines Account Manager

Who we are. What we do.

Connor & Gallagher OneSource (CGO) is a full-service Human Capital and Risk Management partner. Since 1997, we’ve supported organizations nationwide with insurance, employee benefits, HR, payroll, retirement, and risk management solutions. Our dedicated teams combine expertise with a hands-on service model, delivering integrated, flexible solutions that help businesses and their people thrive.

Position Summary

The Commercial Lines Account Manager is responsible for managing and servicing a designated book of business for commercial insurance clients and requires a strong understanding of commercial insurance coverages, carrier guidelines, and risk management principles. The account manager will serve as a main point of contact for clients, providing expert guidance, policy support, and proactive communication to ensure satisfaction and retention. Working closely with producers, this individual will design and implement customized service plans that align with the unique needs of each client and play a crucial role in guiding clients through their insurance options while maintaining accurate and up-to-date client information within the agency management system.

Essential Functions

• Build and maintain personalized relationships with clients through phone, email and in-person meetings.
• Work closely with the service team to effectively manage and oversee the renewal processes using established workflows.
• Engage with current and prospective clients to understand exposures, coverages, and needs.
• Prepare and submit comprehensive submission packages to underwriters, adhering to guidelines.
• Communicate with underwriters on submissions, premium negotiations, coverage, and terms.
• Evaluate coverage, terms, and conditions of quotes received from underwriters.
• Compare quote options from multiple carriers and present coverage comparisons as needed.
• Support clients by managing the creation of proposals, program summaries, options, and service plans designed to support clients in making informed insurance program decisions.
• Attend insurance carrier meetings and events as appropriate, build positive relationships and remain proactive of carrier products and underwriting approaches.
• Accurately maintain complete client files through account clear documentation such as policy information, activities, attachments, and correspondence.
• Participate in ongoing scheduled meetings with the service team to discuss accounts, renewals, service needs, and other relevant topics.
• Provide effective communications with Producers and Client Service Representatives.

Required Education and Experience

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, reaching, and stooping all day. The employee must frequently lift and / or move items over 20 pounds.