Quality Care Coordinator EWC - Comprehensive Care Center

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We’re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don’t inquire about immigration status because we simply don’t need to know. If you come to us, we will treat you like any other patient.

As we grow our team, we are looking for individuals who believe the patient is always #1.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(B) plan with company matching

Intrigued? We’d love to hear from you! Please review the job details below and then click “apply.”

We're looking for someone to join our team as a Quality Care Coordinator who:

The Quality Care Coordinator (QCC) is optimally positioned to drive desired care outcomes by conducting patient outreach and education to improve preventative screening rates and the management of chronic conditions. With consideration to Social Determinants of Health (SDOH), the Quality Care Coordinator will display compassion by connecting patients with local resources available to support their holistic health. The Quality Care Coordinator will exercise evidence-based care coordination techniques to meet the patient’s health-related needs and preferences while ensuring operational efficiency is maintained. The Quality Care Coordinator is uniquely positioned to influence the shift toward value-based performance and plays a pivotal role in connecting patients to services at Clinica Sierra Vista.

Essential Functions:

• Conduct patient outreach and education via telephone, text, and patient portal regarding initial health assessment, continuity of care, linkage to care, chronic condition management, etc.
• Coordinate PCP assignment by applying Four-Cut Method.
• Connect patients to health services according to their clinical needs and organizational quality standards.
• Screen patients for SDOH (Social Determinants of health) during outreach.
• Provide patients community resources as appropriate, or resources from their health plans.
• Participate in PDSA’s and quality improvement projects that align with CSV priorities as directed.
• Report outcomes and quality monitoring results to the supervisor.
• Support data collection/validation for regulatory reporting, and update internal/external reporting sites as needed

You'll be successful with the following qualifications:

• One of the following. Existing employees in this role prior to June 2025 will be grandfathered in.
• Medical Assistant certification or program completion WITH a high school diploma or GED and 3-4 years of healthcare experience in a primary care setting
• Bachelor’s degree. Exposure to healthcare preferred.
• Knowledge of or experience with HEDIS and UDS preferred
• Basic Life Support from American Heart Association preferred
• Spanish speaking highly preferred.
• Maintain excellent internal and external customer service at all times. Maintain the highest degree of confidentiality possible when performing the functions of this department.
• Possess the tact necessary to deal effectively with patients, providers, and employees, while maintaining confidentiality.
• Must be able to work independently, multitask, and handle a high volume of work.
• Must be reliable with attendance.
• Must be highly organized and detail oriented.
• Must adhere to Clinica Sierra Vista's employee health/immunization requirements or provide a valid exemption request for subsequent approval.

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Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!