Complex Sales & Service Manager

Compensation Type : Yearly Highgate Hotels :

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location :

Situated next door to each other on 44th Street in the heart of midtown Manhattan, Millennium Premier and Millennium Times Square both offer desirable locations steps from the excitement of Times Square, Broadway, Radio City Music Hall, and Rockefeller Center. Millennium Premier, a Four-Star boutique-style hotel, features 124 well appointed rooms and a private lounge exclusively for guests. Millennium Times Square, an affiliate of Hilton Hotels, features 626 spacious guest rooms and suites, some with views of Times Square, 52,000-sq.-ft. of function space, and a newly-opened Bugis Street Brasserie and Bar serving authentic Pan Asian cuisine.

Overview :

The Complex Sales & Service Manager is responsible for effectively soliciting and becoming familiar with all accounts in his / her market segments. He / she is also responsible for prospecting and closing on assigned accounts / territory to positively impact hotel revenues.

Responsibilities :

• Have comprehensive knowledge of all operational departments within the hotel? guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
• Responsible for follow up of Rooming list, Deposits / payments, invoice, reservations of the Group Block
• Ensure inter-departmental coordination within all departments related to Group Block not limited to publishing group resumes and organizing group resume meetings.
• Create, review and revise rooming lists and VIP lists.
• Generate, publish, and release Banquet Event Orders to respective department.
• Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
• Know meeting room setups and capabilities and selling meeting room space.
• Know sleeping room configurations and types.
• Keep immediate supervisor fully informed of all problems or matters requiring his / her attention.
• Prepare and submit required reports in a timely manner.
• Review, and close out Master folios with client, adhering to SOPs.
• Process Commissions adhering to SOPs.
• Maintain a running log of Commission and status between Sales & Accounting.
• Respond to requests by Meeting Planners immediately.
• Managing all inquires and assign the lead to Sales Managers
• Use the Partnership Agreement to meet client needs.
• Interact with outside planners, vendors for event setup.
• Maintain pricing integrity and propose upscale menus for clients.
• Manage existing accounts and follow up with client re-solicitation to capture future business.
• Manage the function book, sell and adjust space in order to ensure maximum potential revenue.
• Be visible on the floor and assist staff as needed during functions.
• Be involved in and / or conduct departmental and hotel training (One-to-One Training, etc.)
• Plan and execute holiday and special events in conjunction with the Director of Catering.
• Use feedback from Meeting Planner evaluations to improve service and quality.
• Participate in required M.O.D. program as scheduled.

Qualifications :