Global Client Manager

Global Client Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The global client manager acts as the primary point of contact for our clients' strategic needs. They are focused on identifying and delivering new opportunities, driving client and traveler satisfaction, creating strategic solutions, promoting Amex GBT's capabilities specific to technology clients, acting as an technology travel subject matter expert, and retaining and growing some of our most important clients. The role is to identify innovative solutions, to have a strong understanding of the client and competitors, and an in-depth knowledge of the travel industry. Working with a high performing team in a collaborative environment, the client manager will ensure that client initiatives are fully delivered, and expectations are exceeded. This position, based in the US or Canada, is virtual, travel is required 10% to 20% of the time. The position requires a technical knowledge of travel management company operations. Those without TMC operational experience will not be considered.

What you'll do:

• Possessing an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives.
• Providing guidance to customers in the assessment of goals and strategies to transform and optimize their program.
• Provide strategic recommendations (and act upon them) for both the structure of the client's program and the fulfillment of such change at Amex GBT.
• Establishing partnerships with key business constituents (global business consulting, client services, service delivery, implementations, group management and GMN directors).
• Building a web of influence at key levels within the account.
• Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience.
• Leading the improvement of the Amex GBT value proposition through consultation, technology road mapping and optimizing online servicing solutions.
• Leading business planning, quarterly and annual reviews, growing the current business, and ongoing P&L management for the account.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.

What we're looking for:

• Passion and excitement for the unique needs of technology clients.
• Proven success and demonstrable positive results in a global account/client management, and or project management, experience and experience/knowledge of technology travel.
• Proven success in upselling products, services and solutions increasing client revenue and profitability and demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
• Demonstrated ability to develop creative solutions addressing the outstanding needs of technology travel and proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• A sophisticated range of communication, technology and presentation skills and demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Strong financial acumen required to leverage the key drivers of profitability and strong business acumen required to communicate the Amex GBT value proposition.
• Previous large market /multinational client/global experience preferred.
• Possess a strong understanding of the global business travel marketplace and solid understanding of business travel service delivery technology/tools and processes.
• Advanced software skills & Google technology required.

Location: United States

The US national base salary range for this position is from $81,900.00 - $152,100.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

Benefits at a glance: Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global inclusion groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.