Senior Associate, Payment Operations

Senior Associate, Payment Operations

Headway's mission is to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

One in four people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we've grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

As Headway works to build a new mental healthcare system that everyone can access, we're facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We're pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high-quality care across the nation.

To power this mission, we're building a world-class Operations team that enables efficiency, growth, and quality. As a member of this team, you will have a material impact on the trajectory of Headway by serving as the critical operational bridge to our Accounting and Payments Data functions. This role is core to ensuring the financial integrity of our business and will provide you with deep exposure to the unique mechanics of the healthcare system.

As a Senior Associate, you will have the unique opportunity to create structure out of chaos within our financial processes. You will architect, test, and operationalize solutions that ensure our financial records accurately reflect our real-world operations. This is an opportunity to get hands-on in a data-first environment, use your analytical and accounting experience, and own outcomes core to the financial accuracy and growth of our business. This role will live on our payments operations team.

What you'll do at Headway :

• Lead operational components of the business close process, liaising frequently with the Accounting team to ensure a timely and accurate monthly close.
• Serve as the go-to Operations contact to confirm that the financial ledger accurately reflects the true operational state of the business.
• Classify and reconcile operational financial data, including classifying Accounts Receivable (A / R) and Accounts Payable (A / P) to ensure proper recording and reporting.
• Coordinate and execute write-off processes across the Operations function, ensuring appropriate documentation and alignment with financial policies.
• Design, build, and implement scalable processes and controls to improve the efficiency and quality of our financial data workflows.
• Work cross-functionally with Product, Engineering, Payer, and CX teams to drive system improvements that streamline the Revenue Cycle Management (RCM) process and enhance financial integrity.

You'll be great for this role if you :

Compensation and Benefits :

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, click here.