Vice President Revenue Cycle Operations

TOI is committed to delivering high quality, compassionate oncology care, and this role ensures our financial operations match that standard. As Vice President of Central Revenue Cycle Operations, you will guide unified processes, empowered teams, and a patient centered approach across the revenue cycle. Your work directly supports access to care and the mission of TOI.

The Vice President of Central Revenue Cycle Operations serves as a key leader responsible for advancing the patient financial experience and supporting the organization's financial health. This role oversees core revenue cycle functions and ensures they work together smoothly to support patients and clinical teams. Through strong leadership and close coordination across departments, the Vice President will improve processes, strengthen performance, and help deliver a reliable and patient centered financial journey.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• End to End Leadership of Revenue Cycle Operations: Provides leadership across all core revenue cycle functions, including Eligibility and Financial Counseling, Patient Call Center, New Patient Intake and Authorizations, Accounts Receivable and Payment Posting, Credentialing, Revenue Integrity, and Medical Records. Ensures these areas work together to support a consistent and patient centered financial experience.
• Strategic Planning and Performance Oversight: Develops plans, performance indicators, and objectives to support organizational financial goals. Reviews operational results and identifies opportunities to improve accuracy, timeliness, and overall performance.
• Cross Functional Collaboration: Works closely with clinical, administrative, and financial leaders to align revenue cycle operations with organizational priorities. Build effective working relationships to support shared goals and integrated workflows.
• Technology and Analytics Integration: Partners with IT and analytics teams to adopt tools, workflows, and reporting that support accuracy, efficiency, and improved decision making across the revenue cycle.
• Quality and Compliance Management: Leads initiatives to strengthen quality, compliance, and audit readiness within all functional areas. Establishes performance expectations and monitors progress to maintain consistent standards.
• Financial Management: Evaluates financial performance within revenue cycle operations. Identifies opportunities for cost control, revenue capture, and improved resource utilization while maintaining a focus on patient support.
• Operational Transformation: Guides change efforts that support organizational growth and evolving payment models. Leads teams through transformation efforts with a focus on stability, accountability, and measurable improvement.
• Communication and Team Leadership: Promotes clear communication across all levels of the organization. Supports a culture of teamwork and accountability while ensuring staff have guidance, training, and resources needed to perform effectively.
• Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong communication skills with the ability to collaborate with executives, clinical leaders, and multidisciplinary teams.
• Demonstrated success leading large and complex revenue cycle operations, including the ability to guide teams through periods of change.
• Ability to think strategically and translate plans into reliable operational execution.
• Experience in budget management and financial analysis.
• Ability to retain and develop high performing teams at multiple sites and across diverse functions.
• Strong organizational skills with the ability to manage a broad scope of responsibilities.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• Bachelor's degree required in Management, Healthcare Management, or a related field. Master's degree is preferred.
• 10+ years of progressively responsible experience in revenue cycle or related healthcare operations. Experience in oncology settings is strongly preferred.
• Experience with Capitation and Value Based Care revenue cycle models is beneficial.