Shift Manager

Job Description

Job Description

What’s Your gusto?

At gusto!, we want to know what you are passionate about. Whether it’s in life, in food, or in fun, we believe that aligning our brand’s passions with our people’s passions creates a motivated, inclusive, and supportive environment that fosters growth. By understanding what drives you, we can help build a place where you can truly live your gusto!

Founded by innovative leader Nate Hybl and inspired by Dale Carnegie’s call to “live today with gusto,” our mission is to refuel the human spirit with life giving food and good energy. We offer a unique combination of healthier bowls and wraps with bold flavors and high-quality ingredients. Recognized in QSR Magazine's "Best Brands to Work for 2022" and multiple Atlanta Business Chronicle awards, gusto! aims to be the most empowering employer in the industry. Join us to help champion awakenings through food, kindness, and gratitude.

We are looking for a Shift Manager for our Tucker Location.

Job Summary :

The Shift Manager ensures that all aspects of shift operation including training, food preparation, food safety, cleanliness, sanitation, opening and closing duties, uniforms, and team member attendance meet or exceed gusto! standards and specifications. This role includes staff management, shop security, team building, and ensuring a premium guest experience in a high-energy dining environment.

This role involves interacting with multiple departments and acting as a brand ambassador at all times.

Job Summary :

The Shift Manager plays a vital role in ensuring the successful execution of our catering operations, from communication to delivery.

The Shift Manager ensures that all aspects of shift operation including training, food preparation, food safety, cleanliness, sanitation, opening and closing duties, uniforms, and team member attendance meet or exceed gusto! standards and specifications. This role includes staff management, shop security, team building, and ensuring a premium guest experience in a high-energy dining environment and Catering execution.

This role involves interacting with multiple departments and acting as a brand ambassador at all times.

Responsibilities :

Accountable for performing tasks related to all revenue streams including cashier, credit card terminals, and third party meal delivery partners (DoorDash, Uber Eats, etc.)

Third-party delivery system knowledge and operation

Assist in managing and operations of the entire business, including Service, Production, Catering, and other related areas

Ensure store is open or closed according to company standards and procedures

Delegate tasks to Team Members to ensure a clean and inviting workplace including stocking supplies, maintaining clean restrooms, dining room furnishings, floors, windows, doors, and plants

Oversee food preparation activities, ensuring that all menu items are prepared according to recipes

Oversee daily prep list creation

Accountable for the performance of all staff when the active manager is not on duty

Direct team members through daily routines and interact with guests to ensure a premium guest experience

Create a positive work environment

Be a good steward of all company property

Uphold all brand standards

Foster a positive and collaborative work environment, motivating and inspiring staff to excel in their roles and contribute to the overall success of the shop

Act as a Brand Ambassador for the company at all times.

Maintain ServSafe Certification

Adhere to uniform and personal hygiene standards including wearing non-slip shoes and cutting gloves

Train company policies and procedures to new Team Members

Help develop and train fellow teammates

Oversee the training and development of team members, ensuring they follow processes and policies

Monitor and supervise timely arrival or departure of scheduled Team Members

Support the manager in the daily operation of the shop

Assist in managing Labor Expense and COGS

Ensure ALL operational safety, food safety, and foodx quality requirements / standards are met every hour of every day

Responsible for ordering Fresh point

Responsible for ordering Sysco

Reporting accurate Inventory weekly

Be available for all shifts including opening / closing and weekends as needed

Be comfortable standing for the entire shift and occasionally lifting items no heavier than 53 lbs

Other assigned shop duties

Qualifications & Experience :

Experience in a customer-centric role, with a focus on providing exceptional service

Consistent reliability and punctuality

Ability to handle challenges resourcefully and efficiently

Ability to use electronic systems, such as computers and tablets

Willingness to work flexible hours, including weekends and holidays

Strong communication skills, capable of coordinating between various teams

Prior experience in a coordination or management role within the foodservice industry is a plus

Able to work well in a team environment

A desire for continuous learning and professional development

Must be at least 21 years old

Must be capable of driving and delivering catering order

Must have a reliable means of transportation

Driving Requirement : All team members operating vehicles for business purposes must successfully pass MVR checks and complete required defensive driving online training courses as a condition of employment.

Benefits :

Hourly Pay Rate : $ 15-17 / hr + Tips

Access to wages before payday

5 days PTO annually

Detailed and intentional training

Leadership development

Health Benefits that include company contribution (Medical, Dental, Vision)

Flexible scheduling