Voice and Collaboration Systems Analyst I

Position Title :

Voice and Collaboration Systems Analyst I

Job Group :

Professional & Scientific

Required Minimum Qualifications :

High school diploma or equivalent

Preferred Qualifications :

Bachelors level degree in a technology related field

Familiarity with Microsoft Teams collaboration features. This includes voice integration

Hands-on experience with physical voice equipment such as Yealink phones and Ooma Air Dials

Experience using work order and ticketing systems preferably ServiceNow and / or PCR

Familiarity with Iowa State Campus

Prior experience with Cisco voice technologies Webex collaboration tools and / or Zoom collaboration features

Job Description : Summary

The Collaboration Services IT team is currently accepting applications for a Voice and Collaboration Systems Analyst I. This position will assist other members of the Collaboration Services team with the maintenance and support of voice and collaboration systems across campus as well as providing assistance to end-users. Duties will include incident response configuration installation troubleshooting analysis testing implementation and ongoing support of various voice and collaboration technologies.

A Voice and Collaboration Systems Analyst I should possess strong written and oral / communication interpersonal and organizational skills; the ability to handle multiple projects; and the ability to think critically and interpret and apply complex technical documentation.

The ability to work a flexible off-hours schedule for planned and unplanned maintenance is required. This position requires the candidate to live in the state of Iowa on or before their first day of employment.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Level Guidelines

Individual contributor position with developing professional and / or technical skills working under immediate to general supervision

Grasps professional-level knowledge and concepts of field while working in a progressive learning mode

Works on problems and issues of somewhat limited scope

Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained

Responds to inquiries and issues escalating to manager or higher level workers as appropriate

May lead projects of limited scope and complexity

May provide guidance to students

Appointment Type : Regular

Number of Months Employed Per Year :

12 Month Work Period

Time Type : Full time

Pay Grade : PS808

Application Instructions :

To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following :

1) Resume / Curriculum Vitae

2) Letter of Application / Cover Letter

If you have questions regarding this application process please email or call or Toll Free : 1-.

Why Choose ISU

Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as :

Retirement benefits including defined benefit and defined contribution plans

Generous vacation holiday and sick time and leave plans

Onsite childcare (Ames Iowa)

Life insurance and long-term disability

Flexible Spending Accounts

Various voluntary benefits and discounts

Employee Assistance Program

Wellbeing program

Original Posting Date :

November 12 2025

Posting Close Date : November 18 2025

Job Requisition Number :

R18091

Required Experience :

IC

Key Skills

Fund Management,Information Technology,Conveyancing Paralegal,Corporate Sales,Asic

Employment Type : Full-Time

Experience : years

Vacancy : 1