Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Vision insurance

ABOUT OUR AGENCY :

Our agency opened in 2019 and is home to a small but mighty team of two full-time and one part-time team members. We offer PTO, health, vision, dental, a Simple IRA, and both individual and team bonuses to reward great work.

What really makes our agency special is the culture weve built. We work as one team to provide the best solutions for our customers, and we all share the same goalto win together. Along the way, we make sure to keep things fun and supportive, creating an environment where people can truly thrive.

Were proud to give back to our community through our annual backpack drive, helping local families in need. We also enjoy getting out of the office for events like our local home show and garden show.

When it comes to new team members, we value kindness, coachability, honesty, and a positive attitude. If youre looking to join a team that believes in working hard, supporting each other, and making an impact, this could be the right place for you.

ROLE DESCRIPTION :

As a Customer Relations Representative - State Farm Agent Team Member with Mayra Quaas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS :

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.