Fraud Management Specialist

A company is looking for a Fraud Management Intake Specialist for the evening shift, offering fully remote or hybrid work options.

Key Responsibilities

Provide primary phone support for members and internal customers regarding fraud-related inquiries

Initiate card claims and assist in resolving suspicious alerts on member accounts

Maintain compliance with fraud regulations and provide feedback to management for process improvement

Required Qualifications

2+ years of retail banking or related financial service experience

Associate degree or equivalent work experience

Ability to work in a multi-channel environment (phone, chat, email)

Knowledge of fraud-related regulations and compliance

Proficient in using PC, Windows, and intermediate level Word and Excel