Field Service Tech

Job Description

Job Description

With 15+ years of experience in the telecommunications industry, DEPLOY's client has built a reputation of honesty and integrity that is unparalleled in the industry. That reputation was built by caring and diligent employees who consistently go above and beyond for their clients. To ensure the future of this reputation, we take our hiring very seriously.

DEPLOY"s client is looking for a dedicated and customer-focused Field Service Technician to join their growing team. If you thrive on solving complex technical problems and providing exceptional customer support, we want to talk to you!

DEPLOY's client holds themselves responsible to a higher standard than anyone expects of us.

DEPLOY's client's Core Values :

Faith and Family First

Honesty and Integrity

Know What We Do

Know and Serve Others

Position Overview

The Field Service Technician is responsible for providing expert on-site technical service, ensuring the optimal functionality of customer VoIP and intercom systems. Core duties include diagnosing, troubleshooting, and resolving hardware, PBX, and complex network issues, followed by the timely replacement of defective equipment.

This role requires proficiency in wire tracing and basic infrastructure maintenance. A critical component of the position is maintaining exceptional customer rapport and professionalism while ensuring clear and accurate internal communication with technical support and management regarding service calls and resolutions.

Key Responsibilities

On-Site Troubleshooting : Diagnose and resolve a variety of technical issues, including hardware, PBX (Private Branch Exchange), and general network problems at customer locations.

Equipment Management : Efficiently replace defective customer equipment to minimize downtime.

Wiring & Infrastructure : Perform wire tracing and basic cable management to ensure optimal service delivery.

Customer & Communication : Maintain great rapport with customers, clearly explaining issues and solutions. Ensure good internal communication with dispatchers and technical support teams.

Documentation : Accurately document all service calls, troubleshooting steps, and resolutions.

Inventory : Maintain an organized vehicle of inventory to ensure spare parts are always readily available

Travel to project sites as needed.

Perform other duties as assigned.

Qualifications

Proven experience as a Field Service Technician or similar role, preferably in telecommunications or IT.

Solid understanding of VoIP technology, networking fundamentals (TCP / IP), and PBX systems.

Strong analytical and problem-solving skills, especially in hardware and network troubleshooting.

Excellent written and verbal communication skills.

Ability to work independently and manage time effectively.

Valid driver's license and a clean driving record.

Ability to work independently and as part of a team.

Must be able to use hand tools, power tools, and climb ladders

Strong attention to detail and the ability to prioritize tasks.

Ability to work effectively under pressure and meet deadlines.

DEPLOY'S client offers :

Competitive salary and benefits package.

Health insurance

Dental insurance

Vision insurance

Accident insurance

Life insurance

Paid time off

401k with employer matching

Opportunities for career growth and professional development.

Collaborative and inclusive work environment.

Exciting and diverse projects.

Join a team dedicated to excellence and innovation.