Senior Director of Clinical Services

Position Title : Senior Director of Clinical Services

Department : Community Services

Reports to : Vice President of Community Programs

Location : (Remote / In-House) Hybrid, 3 days a week on site

Schedule : Monday-Friday, 9am-5pm

Salary Grade : $136,900 to $157,590

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview

The Senior Director will be responsible for leading and transforming Mental Health Service Delivery within Vibrant Emotional Health to engage help seekers in accessible and exceptional therapeutic services. A key component of this role involves integrating clinical services for youth and their caregivers in community-based settings, with an understanding of the limitations of traditional mental health models. Must be flexible in approach, an innovative and strategic thinker, and be comfortable working in a complex and challenging environment. In addition, have extensive clinical knowledge of, experience with, and interest in a variety of psychological disorders, diagnostic assessment, and clinical supervision of clinicians in order to enhance the quality of clinical care offered in these services. Must demonstrate a deep understanding of how diverse and intersecting identities influence mental health and shape the effective delivery of equitable, person-centered services.

Duties / Responsibilities

• Responsible for directly managing and mentoring all junior staff within Community Programs, fostering professional growth, accountability, and a culture of excellence in clinical practice.
• Provide strategic oversight for all clinical service operations within the Community Programs portfolio, ensuring services are high-quality, evidence-informed, and responsive to diverse community needs.
• Must have significant knowledge of and experience supervising the operations of mental health service delivery, including billable services, telehealth modalities, and government-contracted and philanthropically funded programs.
• Develop and implement strategy to strengthen Vibrant's infrastructure for revenue-generating and reimbursable services, driving innovation in mental health service delivery and expanding the organization's clinical reach.
• Lead cross-cutting efforts to integrate clinical service delivery throughout the broader Community Programs portfolio, ensuring that therapeutic, trauma-informed, and person-centered approaches are embedded across all initiatives.
• Collaborate with Directors and Clinical staff to define, monitor, and achieve Key Performance Indicators (KPIs) that maintain high utilization, regulatory compliance, and consistent quality performance across programs.
• Identify organizational and programmatic vulnerabilities, design practical solutions, and lead implementation to minimize risk and enhance operational efficiency.
• Rigorously maintain service quality by applying data analysis, outcome tracking, and intervention monitoring to inform decisions and drive continuous improvement.
• Expand grant applications and partnership opportunities by working closely with internal and external stakeholders to secure new funding streams and build sustainable relationships with donors, funders, and community partners.
• Lead decision-making processes requiring in-depth analysis, consultation, and consensus-building with senior management, ensuring recommendations are aligned with Vibrant's mission, strategy, and compliance standards.
• Provide thought leadership on emerging trends in behavioral health, integrating innovative approaches and evidence-based practices into service models to increase access and impact.
• Support Vibrant's organizational culture through integrity, transparency, and the consistent demonstration of Vibrant's core values in all leadership actions.

Required Skills / Abilities

Required Qualifications

Physical Requirements

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit / parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and / or hiring managers will be from an @vibrant.org email address.