Suppression Service Coordinator

THIS IS A REMOTE POSITION PREFERABLY IN EASTERN TIME ZONE

Be part of the future!

We are one team dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer :

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical / Dental / Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

What you will do :

This position will be responsible for the scheduling and optimization of service work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery. Will also handle some billing and on hold resolution.

How you will do it :

Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills territories customer preferred technician (if applicable) availability of the technician service contract response time criticality of the call and proximity to the customer.

Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.

Measure branch activity and compliance with program initiatives identify areas that require improvement and develop and implement action plans with branch / region management. Monitor effectiveness and take corrective actions as required.

Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customers expectations making judgements based on current workloads and priorities.

Monitor Technician activity and schedules ensuring that customer commitments are met clearly communicate status changes back to the customer regarding early or late anticipated arrivals.

All other duties as assigned.

What we look for : Required

3-5 years of strong customer service background

Excellent communication skills.

Prominent level of organization and ability to multi task a fast-paced work environment.

Prior work experience as a Fleet scheduler or Service coordinator very helpful.

Strong MS Office skills specifically with Excel

Preferred

Associates or Bachelors preferred

Experience working in a SimplexGrinnell District

Use of ACE / Oracle systems preferred

Product knowledge of life safety (fire alarm & sprinkler) equipment preferred

Prior work experience with scheduling billing and on-hold resolution very helpful.

HIRING HOURLY RANGE : $25-38 (Hourly rate to be determined by the education experience knowledgeskills and abilities of the applicant internal equity location and alignment with market data.) This positionincludes a competitive benefits package. For details please visit the About Us tab on the Johnson ControlsCareers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process please visit here.

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 25 - 38