Call Center Representative - WFH

Call Center Representative / Appointment Setter

We are seeking a motivated Call Center Representative / Appointment Setter to join our growing team. In this role, you will support our sales professionals by reaching out to prospective clients via phone and email, helping them stay on track with their monthly meeting goals. Your primary responsibility will be to connect with potential clients, determine their interest in our products and services, and schedule appointments with our Sales Representatives.

Key Responsibilities :

Make outbound calls to prospective clients using provided call lists.

Answer inbound calls and respond promptly to prospective client inquiries.

Keep accurate and detailed call logs, including attempts and outcomes.

Follow up with prospects who could not be reached initially.

Provide prospective clients with essential information about our products and services.

Schedule one-on-one or group consultations between clients and Sales Representatives.

Address basic questions and concerns to build interest and trust.

Requirements & Skills :

Strong verbal, written, and interpersonal communication skills.

Excellent listening skills with high attention to detail.

Professional phone etiquette and a courteous, confident demeanor.

Persuasive, results-driven, and able to handle rejection professionally.

Ability to learn and retain knowledge of products and services quickly.

Reliable telephone line with nationwide calling and a stable Wi-Fi connection.

Education & Experience :

High school diploma or equivalent (required).

Prior experience in customer service, telemarketing, or sales support (preferred).

Proficiency in relevant computer applications.

Strong knowledge of customer service principles and best practices.